Medical Front Desk Policies And Procedures Manual

Front office receptionist training learning guide front office fundamentals first impressions form opinions get the most from your receptionist and front office personnel and convert a cost center into a income producing profit center for your practice.

Medical front desk policies and procedures manual. Cardiology medical group values cardiology medical group is a group family medicine clinic based on the following ideals. Keep computer screens with open electronic medical records and all paperwork containing patient information out of sight of patients in the clinic. The front office manual needs to explain how to create update and store client records. A procedure manual no one can understand will do no one any good.

Backup procedures should be mandatory for paperless offices e g with patient information stored online or on a computer program. Check in procedures sop for the front office in a hospital or doctor s office may have additional check in procedures that need to be followed. Before hiring staff and opening your practice it will be helpful to have an office procedures manual in place. Patient information should not be revealed to anyone including family members.

Its purpose is multifold. Here s a new office proverb for you. Medical practices need to follow confidentiality guidelines as well as be concerned with verifying insurance coverage. Such a way that other patients waiting in the office will not overhear.

Everyone should be looking out for and communicating improvements to the way we work. Policy and procedures manual. Sample office procedures page 5 of 98 january 2004 1. In addition to writing the procedures in clear language call out important topics and takeaways using bold headings bullet points tables and other visual elements that break up blocks of text.

Utilizing this manual the policy and procedure manual is essential to the efficient operation of every medical practice. This document outlines various tasks to help ensure your practice is running smoothly and that all employees follow the same procedures. 12 medical office policy and procedure manual anyone may develop a policy or process for consideration by the physicians. In routine situations patient check in can occur within scheduled appointment times but instructions should be included for how to.

It can be custom tailored to fit your front medical office staff and operations. The office will be identified near the street entrance and at the front door entrance. Medical office facility standards policy the medical office will be clearly identified on the exterior of the building. Facilities must be accessible to the physically disabled.

A successful medical office manages its patient records efficiently.